Overview
The Senior WMS Business Analyst will play a critical role in optimizing the Warehouse Management System (WMS) to enhance operational efficiency and ensure the seamless integration of systems. This individual will analyze business needs, gather requirements, and collaborate cross-functionally to implement solutions that drive performance improvements. The ideal candidate will possess in-depth knowledge of warehouse operations and WMS best practices, as well as exceptional analytical and communication skills.
Key Responsibilities
Analyze current warehouse systems and processes to identify areas for improvement and system optimization
Collaborate with stakeholders to define business requirements for WMS enhancements
Develop and maintain documentation of business processes, requirements, and system configurations
Create detailed project plans and timelines to ensure efficient implementation of WMS projects
Lead cross-functional project teams in the execution of initiatives and solutions related to WMS
Conduct user training sessions and create user manuals for WMS functionalities
Provide ongoing support and troubleshooting of WMS-related issues to internal teams
Conduct user acceptance testing (UAT) and provide training and support to warehouse staff as needed
Requirements
Bachelor's degree in Business, Logistics, Information Technology, or a related field
At least 5 years of experience as a business analyst in a warehousing or logistics environment
Demonstrated ability to manage multiple projects simultaneously
Strong understanding of WMS functionalities and processes
Proficient in using analytical tools like SQL, Excel, or similar
Familiarity with databases and SQL for data analysis and validation.
Ability to interpret system architecture diagrams and APIs
Project Management / Issue Tracking: Jira, Trello, Asana.
Documentation & Collaboration: Confluence, SharePoint, Microsoft Office Suite