Overview
We are seeking a dynamic and highly organized E-COM Supervisor to oversee our dropship and parcel operations in a high-volume environment. This role is critical in ensuring operational efficiency, managing team performance, and maintaining exceptional service quality. The ideal candidate will possess strong leadership skills, a keen understanding of e-commerce processes, and the ability to drive results in a fast-paced setting.
Key Responsibilities
Manage daily operations of dropship and parcel fulfillment processes
Supervise and train staff, ensuring high performance and team morale
Monitor and analyze operational performance metrics to optimize processes
Coordinate with various teams to ensure timely and accurate order fulfillment
Develop and implement best practices to enhance operational efficiency
Address and resolve any service issues or customer complaints promptly
Conduct regular audits and reporting to assess inventory and system accuracy
Maintain compliance with safety and regulatory standards
Stay updated on industry trends and advancements in e-commerce technology
SLA
TECH SAVVY
KPI
METRICS
Compensation
$65k - $75k yearly
Requirements
Bachelor's degree in Business Administration, Logistics, or a related field
Minimum of 3 years of experience in e-commerce operations or logistics
Proven experience in a supervisory or managerial role
Strong understanding of dropship and parcel shipping practices
Ability to analyze data and generate actionable insights